# Project

Stem Connect

StemConnect is a leading provider of enterprise connectivity and cloud solutions, trusted by businesses across South Africa for ultra-reliable fibre, voice, and cloud services. With a resilient network built on multiple fibre routes, global peering points, and data centre connections, StemConnect ensures high availability and business-grade performance.

strategic UX and UI

SERVICES
UX and UI Design.

# The brief/problem

A Vision for Smarter Customer Interactions

StemConnect wanted to strengthen their customer experience by introducing a self-service customer portal that would allow clients to manage services, view account information and access support without relying solely on manual interactions.

Their goal was to reduce support overhead, improve efficiency and provide customers with a modern, intuitive interface that reflects their reputation for reliability and innovation in enterprise connectivity.

However, they needed a partner who could bring a strategic UX and UI perspective, someone to help define how the portal should look, feel and function in a way that keeps users engaged, simplifies navigation and ensures consistency with their brand.

# The solution

Designing Seamless Self-Service Experiences

Clickmod partnered with StemConnect to design a modern UX and UI strategy tailored specifically for their self-service portal. Through collaborative workshops and design-led exploration, we defined a set of user flows and interface patterns that simplified complex backend processes and made them easily accessible for customers.

We ensured the portal’s design aligned with StemConnect’s brand identity while prioritising usability and responsiveness across devices. By focusing on clarity, accessibility and engagement, the new design empowers StemConnect customers to take control of their accounts and services through a seamless digital experience, reducing friction and strengthening customer satisfaction.